The availability of Version 9, a major update to its flagship service management solution has been announced by developers of the leading cross-platform help desk software solution, Web Help Desk, MacsDesign Studio LLC. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management tools, and an AJAX enhanced user interface. With server side installers for Mac OS X Server, Linux, Windows Server, and Unix, version 9 remains truly cross-platform.

President of MacsDesign Studio, Jonathan Lew, declared: "The feature enhancements within Web Help Desk v9 are primarily a product of listening to the thoughtful input from our loyal customer base, and the forward thinking of our savvy development team." He added: "Version 9 exemplifies our commitment to providing organizations with a vendor-neutral IT service management solution without the complex configuration."

Som enew features of the latest version of the Web Help Desk software are listed below:

    * Change Management Control
    * Asset Discovery Data Imports
    * Mac and PC Remote Control
    * "We Suggest You Try This First"
    * Localization Language Capabilities
    * Alter Help Desk Software Vendor Terminology
    * New Interface Updates

MacsDesign Studio LLC, founded in 1998, is a global provider of the Web Help Desk software suite, the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: knowledge management, asset management, incident and problem management, LDAP and ad Integration, and change management.