cPanel is proud to announce that as of Monday July 21, 2008, customer service hours will be extended to 7 a.m.- 7 p.m. EST. During those hours, customer service representatives will be standing by to answer questions about accounts and help tackle any issues that customers may experience.VP of Operations at cPanel, David Koston, declared: "As we continue our efforts to provide a high quality of service, software and support, we feel this change will make it easier for us to deliver." To help with installations, troubleshoot issues and ensure customers have a smooth experience with the software software, cPanel technical analysts are already standing by 24 hours a day, seven days a week, 365 days a year.
To further improve their software and ultimately help their customers to have profitable hosting operations, cPanel has also hired more staff in the past several weeks. To help field calls from our customers, cPanel has added an additional customer service representative. Also added are two new technical writers to work on updating and streamlining documentation. To help customers overcome any technical issues they may face, another technical support representative has been brought on staff. On the cPanel Server Suite side of things two new Windows C++ developers have been brought in. Also, in an effort to maintain a high level of efficiency and functionality in our software cPanel has added another staff member to their quality assurance team. Quality assurance works on finding deficiencies in the software and bringing them to the attention of the development team for resolution.
cPanel's resident "Swiss Army Knife", Eric Gregory, stated:
"As cPanel continues to grow we will continue to add new staff to ensure the smooth operation of our business and software. The ultimate goal is, as always, to provide our customers with the right products at the right time so their businesses can grow."
